Fudku aims to satisfy every customer in terms of quality, after sales service etc still for any reason you wish to cancel the order, we are always here to help. Following are the stages where you can cancel the orders on Fudku, namely
At the time of Placing the Order
You can cancel the order any time before it is dispatched / shipped. In case, even a single product of the order has been shipped, you will not be able to cancel the order. You can cancel the product online, before the product(s) has been shipped. In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).For product(s) purchased through specific cart offer or any other discount offer inside the order, if any of the product(s) gets delivered then cancellation will not be applicable for all the other products tagged under same cart offer.
At the time of Order Shipment or Post Shipment
You can cancel the shipment online, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be credited (further Refund related details are provided below).Individual product in the complete shipment cannot be cancelled instead complete shipment / package would get cancelled. If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.
You can also cancel the combo online but Cancellation at combo level will result in the cancellation of the entire combo. Partial cancellation at product level (inside combo) is not applicable and will not be allowed. For product(s) which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the product(s) which are part of that combo.
In all cases if the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package. It could be Single / Combo / Specific / Discounted / Under Offer no Shipment will be cancelled in these cases
Applicable refund against the Entire amount will be provided to the customer though best possible medium. Payments made through Loyalty Cash, Savings Offer and Gift Certificate will be refunded back to the respective original source. Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
All orders above Rs 499, Fudku provides free shipment and orders equal or below 499 there is a minimal shipment charge of Rs 50 is charged on all orders (Terms and Conditions Applicable).
For any or all cancellations before the shipment (24 hours from Order) shipment changes will be recovered from the customer before the Refund.
In case, where the system identifies that even a single product from the order is shipped, shipping charges would be deducted / recovered before the refund
In Any Special condition including Gift Wrap, cost of the gift wrap will also be recovered from the customer.